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User GuideTroubleshooting printer problems

viii4.8 When the Error LED is Lit or Blinking ... 1094.8.1 When the Error LED is Lit ...

4844.3 Printing Problems(From previous page)Unable to print in theSMB environmentUnable to print in theNetWare environmentAn error message isshown on

Troubleshooting4854.3 Printing Problems4.3.3 Unable to Print from MacintoshDescriptionThe printer selected in theChooser window is notdisplayedAn err

4864.4 Print Quality Problems4.4.1 Blank or Black Copies are OutputDescriptionA blank page is printedA completely black pageis printedPossible CauseAr

Troubleshooting4874.4 Print Quality Problems4.4.2 Faded, Dirty, Uneven, Shadowed or Wrinkled OutputDescriptionThe printed image isfadedBlack dots or

4884.4 Print Quality ProblemsDescription SolutionIs the drum cartridge scratchedor damaged?There may be dirt in the paperpath.Is the drum cartridge s

Troubleshooting4894.4 Print Quality ProblemsDescription Possible Cause SolutionWhite dots appeared inareas of solid blackprintingSome parts are notpr

4904.4 Print Quality ProblemsDescription Possible Cause Solution(From previous page)Wrinkled paperPrinting is smudgedPrinting is slantedAre there scr

Troubleshooting4914.4 Print Quality ProblemsTransparency failed toprint clearlyPostcard failed to printclearlyIs the recommendedtransparency used?Is

4924.4 Print Quality ProblemsDescription Possible Cause SolutionEnvelope failed to printclearlyFailed to print clearlyIs the recommended envelopeused

Troubleshooting493DescriptionPaper is not fedPaper jamSeveral sheets are fed atthe same timePaper slants when fedPossible CauseIs the paper loaded pro

ix A Optional Products and Consumables ... 158Optional Products ...

4944.5 Paper Transport ProblemsDescription Possible Cause SolutionIs the paper tray specifiedcorrectly on the printer driver?Are the guide clips of t

Troubleshooting4954.6 Others4.6.1 Network-related ProblemsDescriptionIP address changes eachtime the power of themachine is switched onUnable to conne

496Description Possible Cause SolutionThe IP address may be changed.Check with your network administratorand specify the correct IP address.Check the

Troubleshooting497DescriptionUnable to print in colourUnable to print from thespecified trayPrinting is slowUnusual soundsPossible CauseIs Black/White

984.7 When An Error MessageAppearsThis section explains the meaning of the error messages that appear on the display panel andthe solutions for these

Troubleshooting4994.7 When An Error Message AppearsInstall yellow tonercartridge.Open and close any cover.Paper jam.Open the manual feed unit.Paper j

1004.7 When An Error Message AppearsPaper jam.Open the lower left unit.Paper jam.Open the right cover.Paper jam. Remove thejammed paper.This drum car

Troubleshooting41014.7 When An Error Message AppearsSystem settings cleared.Press Set.Disk full.Press Set.Load xxxx on the manualtray.The system sett

1024.7 When An Error Message AppearsRemove transparency fromthe manual feed unit.Do not use transparencywith border.Close the manual feed unitReplace

Troubleshooting41034.7 When An Error Message AppearsInstall drum cartridgeTray 1 is out of paperTrays 1 to N are out ofpaperLoad xxxx into tray NInst

xTypes of ManualsThe following manuals are bundled with DocuPrint C621. Please read the relevant manual to suit yourneeds.Some of these manuals are in

1044.7 When An Error Message AppearsMessage Meaning and SolutionLoad xxxx in tray NInstall trayClose top left coverClose the lower left cover‚Í•sThe

Troubleshooting41054.7 When An Error Message AppearsMessage Meaning and SolutionOpen the lower left and theright covers to removejammed paperClose th

1064.7 When An Error Message AppearsMessage Meaning and SolutionReady to Print.Get ready to replaceOOOOOO toner cartridge.Ready to Print.Call for ser

Troubleshooting41074.7 When An Error Message AppearsMessageMeaning and SolutionInstall magenta tonercartridgeClose the right coverCheck the right cov

1084.7 When An Error Message AppearsMessageMeaning and SolutionInsufficient memory.Press Set.Close duplex tray.There is insufficient memory for the p

Troubleshooting41094.8 When the Error LED is Lit orBlinkingA red Error LED on the control panel indicates that the printer has a problem. When theErro

Paper Jams5.1 Clearing Paper Jams ... 112

51125.1 Clearing Paper Jams5.1.1 Paper Jams atthe Manual Tray5.1.2 Paper Jams in the Manual Feed Unit5.1.3 Paper Jams at theLower Left Unit5.1.4 P

Paper Jams51135.1 Clearing Paper Jams• If you see smoke emitting from the printer when paper jam occurs, donot open the printer cover. Switch off the

xiAfter SetupUser Guide (this manual)This manual describes the capabilities of DocuPrint C621 and explainswhat to do when you encountered a problem. I

51145.1 Clearing Paper Jams5.1.1 Paper Jams at the Manual TrayThe procedure to clear the paper jam is as follows:Remove the jammed paper from the man

Paper Jams51155.1 Clearing Paper Jams5.1.2 Paper Jams in the Manual Feed UnitThe procedure to clear the paper jam is as follows:Remove any paper on

51165.1 Clearing Paper JamsPull out the jammed paper. If the paper is torn,make sure you do not leave any pieces insidethe printer.Close the cover an

Paper Jams51175.1 Clearing Paper Jams5.1.3 Paper Jams in the Lower Left UnitThe procedure to clear the paper jam is as follows: Pull out the lower le

51185.1 Clearing Paper JamsPull out the paper gently in the direction of thearrow. If the paper is torn, make sure you donot leave any pieces inside

Paper Jams51195.1 Clearing Paper JamsPush the lower left unit firmly back into theprinter.If you cannot locate the paper, perform theprocedure descri

51205.1 Clearing Paper JamsPull the paper in the direction of the arrow.Close the cover and nip lever.Push the lower left unit firmly into the printe

Paper Jams51215.1 Clearing Paper JamsRemoving Paper from the Bottom of the Lower Left UnitWith the cover open, reach into the bottom ofthe lower left

51225.1 Clearing Paper Jams5.1.4 Paper Jams at the Top Left CoverThe procedure to clear the paper jam is as follows:Open the top left cover.Remove th

Paper Jams51235.1 Clearing Paper Jams5.1.5 Paper Jams at the Lower Left CoverThe procedure to clear the paper jam is as follows:Open the lower left c

xiiUsing this GuideOrganisation of this GuideThis guide consists of eight chapters. A brief introduction of each chapter is providedbelow.Chapter 1 Ba

51245.1 Clearing Paper Jams5.1.6 Paper Jams at the Right CoverThe procedure to clear the paper jam is as follows:Remove any paper on the manual tray

Paper Jams51255.1 Clearing Paper JamsClose the right cover.If paper was loaded on the manual tray, re-loadthe paper stock.If you cannot locate the pa

51265.1 Clearing Paper Jams5.1.7 Paper Jams in the Paper TrayThe procedure to clear the paper jam is as follows:Gently pull out the paper tray until

Paper Jams51275.1 Clearing Paper Jams5.1.8 Paper Jams in the Duplex TrayIf you cannot find the jammed paper in the lower left cover or in the right c

51285.1 Clearing Paper Jams5.1.9 Paper Jams at the Lower Right Cover of the Tray ModuleThe procedure to clear the paper jam is as follows. Here, the

Consumables6.1 Replacing the Toner Cartridges ... 1306.2 Replacing the Drum Cartridge ...

130The printer uses four toner cartridges, namely, black, yellow, magenta, and cyan.The black and colour (yellow, cyan, and magenta) toner cartridges

Consumables61316.1 Replacing the Toner Cartridges6.1.1 Handling Precautions for Toner CartridgesNever throw used toner cartridges into an open flame.

1326.1 Replacing the Toner Cartridges6.1.2 Replacing the Toner CartridgesThe procedure to replace the toner cartridges is as follows:Open the front c

Consumables61336.1 Replacing the Toner CartridgesTo move the cartridge, turn the knob until itstops in the direction of the arrow in thediagram.Once

xiiiAppendicesThis section contains the following information:• Optional products and consumables• Control panel menu list• How to obtain product info

1346.1 Replacing the Toner CartridgesShake the toner cartridge seven to eight timesas shown in the diagram to distribute the tonerevenly.Align the to

Consumables6135The drum cartridge consists of a light-sensitive drum, the drum cleaner and the wastetoner cartridge.The drum cartridge can print appro

1366.2 Replacing the Drum Cartridge6.2.1 Handling Precautions for Drum CartridgesNever throw used toner cartridges into an open flame. It can causean

Consumables61376.2 Replacing the Drum Cartridge6.2.2 Replacing the Drum CartridgeThe procedure to replace the drum cartridge is as follows:Open the f

1386.2 Replacing the Drum CartridgeTurn lever B in the direction as indicated by thearrow in the diagram until it points to the"unlock" pos

Consumables61396.2 Replacing the Drum CartridgeTake out the new drum cartridge from itspackaging, and remove the protective sheetthat covers the drum

1406.2 Replacing the Drum CartridgeAlign the " " mark on the cartridge by turninglever A in the direction of the arrow until itpoints to th

Consumables6141As the waste toner cartridge is part of the drum cartridge, it is replaced when you install anew drum cartridge, but it can also be rep

1426.3 Replacing the Waste Toner Cartridge6.3.2 Replacing the Waste Toner CartridgeThe procedure is as follows:Open the front cover.Pull out the wast

Consumables61436.3 Replacing the Waste Toner CartridgePush the new cartridge firmly into the printeruntil you hear a click.Do not press the handle kn

xivSymbolsSymbolBold" "Initial Caps+MeaningIndicates selections or all kinds of buttons.Example: Click Next.Indicates input contents.Exampl

Maintenance7.1 Cleaning ... 1467.2 Storing the Printer ...

1467.1 CleaningThe printer should be cleaned about once a month to keep it in good condition.Be sure to switch off and unplug the machine before acces

Maintenance7147If you are going to store the printer for a long period, perform the following procedure:Press the " " side of the power swit

1487.3 Transporting the PrinterWhen transporting the printer over long distances by truck, perform the followingprocedure to avoid risk of damage from

Maintenance71497.3 Transporting the Printer7.3.2 Transporting the PrinterYou will need A, B, C, D, E and F spacers, which were removed during install

1507.3 Transporting the PrinterPush and hold the face-up tray to the right,dislodge the tab on the left from the hole in theprinter (). Next, dislod

Maintenance71517.3 Transporting the PrinterInsert the anti-rotational B spacer into the tonercartridge window and close the front cover.Remove paper

1527.3 Transporting the PrinterPull out the manual feed unit until it stops andinsert the D spacer as shown in the diagram.Then, push the unit firmly

Maintenance71537.3 Transporting the Printer7.3.3 Environmental Requirements for Installing the PrinterFor safe and convenient printer operation, cons

BasicPrintingOperations1.1 Printer Parts and Functions ... 21.2 Switching the Power On/

1547.3 Transporting the Printer• In a dusty place• Near an open flame• Near water• Near magnetic fields• In places subject to sudden changes in tempe

Maintenance71557.3 Transporting the PrinterPrinter Clearance RequirementsThe machine has ventilation holes on the rear and side panels.Ensure that th

AppendicesAppendix A Optional Products and Consumables ... 158Appendix B Menu List on the Control Panel ...

158 A Optional Products andConsumablesDocuPrint C621 has the following optional products and consumables. To purchase,contact your Xerox Customer Sup

Appendix159Appendix A Optional Products and ConsumablesA3 Oversize Paper TrayThis can be used in tray 1 of the printer. Youcan load up to 250 sheets

160Appendix A Optional Products and ConsumablesSpecial CabinetFor installation details, refer to the bookletbundled with the special cabinet.Parallel

Appendix161Appendix A Optional Products and ConsumablesCMKYConsumablesToner CartridgesThe printer uses four toner cartridges, namely,black, yellow, m

162 B Menu List on the ControlPanelThese screens showonly the lower part of themenu screens

Appendix163Appendix B Menu List on the Control Panel• Symbols• To return to the level above, press Cancel.• To close the menu screens, press Offline.

21.1 Printer Parts and FunctionsThe names and functions for the various parts of the printer are as follows:1. Paper Tray2. Front Cover3. Printer Cont

164Appendix B Menu List on the Control Panel

Appendix165 C Obtaining Product InformationThe following information is provided on our internet home page:• Latest product information• Latest softw

166Machine typePrint methodResolutionGradationPrinting Speed Colour MonochromePaper SizePaper Type Paper Tray Manual TrayNumber

Appendix167Appendix D Main SpecificationsPDLOperating System RequirementsInterfaceNoise LevelPower SupplyMax. Power ConsumptionDimensions/WeightXPL2W

168 E Life Span of ConsumablesLife Span of Consumables (number pages that can be printed)Name of ConsumableBlack toner cartridgeYellow toner cartridg

Appendix169Get ready the IEEE1284-B type parallel interface connector on the printer. The shape ofthe connector is as follows.Pin ConfigurationThe con

170Appendix F Parallel Interface SpecificationsSignal Definition(When bi-directional feature is OFF)DATA STROBE (Pin No.1) Active low pulse used to t

171Appendix G Installing Additional MemoryThis section explains how to install the additional memory to your printer.When you add memory to the print

172Appendix G Installing Additional MemoryThere are three screws near the top of theright cover of the printer. Unscrew them.Slide the right cover

Appendix173Insert the tabs near the bottom of the rightcover into the holes in the printer (). Flip toclose the cover ().Then slide the right cover to

Basic Printing Operations131.1 Printer Parts and Functions11. Parallel Interface12. Filter13. Top Left Cover14. Lower Left Unit15. Face-up Tray16. Ve

174 H Glossary10BASE-TThis refers to the 10 Mbps, baseband, twisted paircable compliant with the IEEE802.3 standard.100BASE-TXThis is the extended ve

Appendix175Appendix H GlossaryDHCPThe acronym for Dynamic Host ConfigurationProtocol. It is the protocol that automatically assignsIP address from th

176Interface CableThis is the cable that connects several devices sothat they can be compatible in use.Some examples of interface cables are the paral

Appendix177N-upThis the feature that allows you to print multiplepages on one sheet of paper. DocuPrint C621 allowsyou to print using the 2-Up, 4-Up,

178Ream weightThis refers to the weight of a 788 x 1,091 mm reamconsisting of 1,000 sheets.ResolutionIt refers to the image quality. It shows how many

179IndexIndexNumbers100BASE-TX ... 17410BASE-T ...

180Job Log Print ... 70Printing ... 23Job Log Se

181IndexPrinting Problems ... 79Protocol ... 73, 177RReam

Customer Response SheetDocuPrint C621 User Guide (DE-0826E2)To improve our publications, we would appreciate your feedback regarding this manual. Plea

True Type fonts, AppleTalk, EtherTalk and Macintosh are trademarks of Apple Computer, Inc., registered in theUnited States and other countries.NetWare

41.1 Printer Parts and FunctionsName Description21. Fuser Unit22. Toner Cartridges23. Drum Cartridge24. Waste Toner CartridgeThis unit fuses the tone

DocuPrint C621 User GuideDocument Engineering GroupHuman Interface & Design DevelopmentDocument Products CompanyFuji Xerox Co., Ltd. DE-0826E2 (Ed

Basic Printing Operations151.2.1 Switching onThe procedure is as follows:Press the "|" side of the power switch, locatedon the left side of

61.2 Switching the Power On/Off1.2.2 Switching offFollow the procedure below to switch off the printer.Do not switch off the power in the following s

Basic Printing Operations17The procedures for printing from different computer operating systems (OS) are describedin the following sections.Windows®

81.3 Printing from ComputersSpecify the required settings on the respective tabs and click OK.• Refer to the Online Help for details of each item wit

Basic Printing Operations191.3 Printing from ComputersMacintosh®In this section, Microsoft Office Word 98 is used to illustrate the printing procedur

101.4 Using Online HelpWhen You Have Difficulties Setting the PrintPropertiesOnline Help is provided by the DocuPrint C621 printer driver. You can fin

Basic Printing Operations1111.4 Using Online HelpTo display a detail explanation of an item within a tabClick the Help button. (See 3 in the diagra

121.4 Using Online HelpMacintoshDisplay the dialog box that contains the items you want to know in more details.The following explanation uses the Ge

Basic Printing Operations1131.5 Cancelling a Print JobTo cancel a print job, you have to first cancel the print command on the computer, andthen cance

2iPrefaceThank you for choosing DocuPrint C621.This manual contains important information regarding printer operation, control panel operation, andtro

141.5 Cancelling a Print JobMacintoshWhen Background Printing is selected in the Chooser window, you can cancel a print jobfrom the print monitor.Onc

Basic Printing Operations1151.5 Cancelling a Print Job(Printer is processing data)Press Online.Press Cancel once. The print operation will be cancel

161.6 Forced Output of Data Still inthe PrinterWhen Printing Stopped HalfwayWhen a page at the end of a processing data is terminated halfway, the nex

17Basic Printing Operations11.7Changing the PrinterConfigurationWhen Accessories are AddedIf you are adding optional products to the printer after it

181.7 Changing the Printer ConfigurationWindows 95, Windows 98, Windows NTThe procedure is as followins. Windows 98 is used as an example here.Click

19Basic Printing Operations11.7 Changing the Printer ConfigurationMacintoshThe procedure is as follows:Select Chooser from the Apple menu. The Choose

201.7 Changing the Printer ConfigurationSelect the printer to be set from Connect to, and click Setup.Select the installed optional products in the P

21Basic Printing Operations1Showinformationabout theoptionalproducts.1.8 Printing the Printer SettingsListTo check the Printer Configuration and Netwo

221.8 Printing the Printer Settings List(Print screen (when the printer is ready to print))Press Online.Press Menu. The Menu screen is displayed.Pre

23Basic Printing Operations11.9 Printing the Job Log ReportPrint Job LogIf you have selected the store job log option, then you can print the Print Jo

2iiTrouble? Don't know how to operate! Problem occurred when using theprinter...

241.9 Printing the Job Log ReportThe following procedure explains how to save the print log of the printer."3.2 Basic Operations of the Menu Scr

25Basic Printing Operations11.9 Printing the Job Log Report(Print screen (when the printer is ready to print))Press Online.Press Menu. The Menu scree

261.10 Checking the Printer Statuson the ComputerWhen DocuPrint C621 is installed in a TCP/IP environment, you can use the WWWbrowser on the network c

27Basic Printing Operations11.10 Checking the Printer Status on the ComputerEnter the IP address or the internet address of the printer in the addres

281.10 Checking the Printer Status on the ComputerClick Status to check printer status.Printer information is displayed at the right side of the scre

29Basic Printing Operations11.10 Checking the Printer Status on the ComputerCheck the displayed content. You can check the status of the paper trays

301.10 Checking the Printer Status on the ComputerCheck the displayed content. You can also check the status of the printer controlpanel here.

LoadingPaper2.1 Paper Handling ... 322.2 Loading Paper ...

32If you use paper that is unsuitable for printing, they may cause paper jams anddeterioration in print quality. We recommend you to use the types of

Loading Paper2332.1 Paper HandlingSpecial MediaIn addition to plain paper, the following types of special media can also be used:For plain paper, hea

2iii

342.1 Paper HandlingPaper Trays, Paper Types and SizesThe following table shows you the type, size and quantity of paper that can be loaded ontoa spe

Loading Paper2352.1 Paper HandlingPaper Types and Sizes for Two-sided PrintingIf you have installed the duplex print module (optional), you can perfo

362.1 Paper Handling2.1.2 Unsuitable PaperPaper with any of the following properties may cause apper jams, and therefore should notbe used.• Fuji Xer

Loading Paper2372.1 Paper Handling• T-shirt transfer paper (heat press use)• Transfer paper (cold water use)• Opaque film• Digital coated glossy pape

382.2 Loading PaperThis section explains how to replenish the paper trays when paper has run out."2.1 Recommended Paper" for paper that can

Loading Paper2392.2 Loading PapePush down the metal plate inside the paper trayuntil it locks.Move the paper guides towards the outer edgesof the tra

402.2 Loading PapeAlign the horizontal paper guide with the widthof the paper.If the paper guide is pressedtightly against the paper, a paperjam may

Loading Paper2412.2 Loading Pape2.2.2 Loading Paper on the Manual TrayThe procedure for loading paper on the manual tray is as follows.To avoid paper

422.2 Loading PapeAlign the paper guides to the size of the paperto be loaded ().Pull out the tray extension () when printingon large paper such as A

Loading Paper2432.2 Loading PapeIs the paper loaded properly?Have you aligned the paper guides with the paper carefully?Is the guide pushing against

2ivThe following functions are possible with DocuPrint C621:

44You can install the optional 250-sheets universal tray or the A3 oversize tray to replacetray 1. If you have purchaed the 250-sheets universal tray,

Loading Paper2452.3 Replacing the Paper Tray with an Optional TrayHold the paper tray with both hands, gently liftthe front of the tray and pull it o

462.4 Printing On Special MediaWhen you are printing on postcards or envelopes, make sure that you have placed themcorrectly on the tray. Otherwise, t

Loading Paper2472.4 Printing on Special MediaThe procedure for loading transparencies is as follows:Lift the A3 oversize guide and make sure thatthe

482.4 Printing on Special MediaPrinter Driver Settings (when printing on transparencies)TabPaper/OutputGraphics• Windows 95, Windows 98, Windows NT•

Loading Paper2492.4 Printing on Special Media2.4.2 Printing on PostcardsPostcards must be fed from the manual tray.• When printing on side 2 (back) o

502.4 Printing on Special MediaPrinter Driver Settings (when printing on postcards)TabPaper/OutputItemPaper SizeOutput TrayPaper Tray SelectionManual

Loading Paper2512.4 Printing on Special Media2.4.3 Printing on EnvelopesEnvelopes must be fed from the manual tray.You can use envelopes in the follo

522.4 Printing on Special MediaFor example, when printing on an envelope in the following manner:Example:Lift the A3 oversize guide and make sure tha

Loading Paper2532.4 Printing on Special MediaPrinter Driver Settings (when printing on envelopes)• Windows 95, Windows 98, Windows NT• MacintoshRefer

2v

542.4 Printing on Special Media2.4.4 Printing on Glossy paperGlossy paper must be fed one at a time from the manual tray.You can use the following me

Loading Paper2552.4 Printing on Special MediaPrinter Driver Settings (when printing on glossy paper)• Windows 95, Windows 98, Windows NT• MacintoshRe

562.5 Printing on Side Two ofPrinted SheetsAfter the following media are printed once on one side, you can run them through theprinter again to print

Loading Paper2572.5 Printing On Side Two of Printed SheetsPrinter Driver Settings (when printing on side 2 of a printed paper)• Windows 95, Windows 9

ControlPanel3.1 Control Panel Components and Functions ... 603.2 Basic Operations of the Menu Screen ...

360This LED is green in colour. It indicates the data processing status.On Ready to receive print jobsOff Unable to printOn This LED is green in colo

Control Panel3613.1 Control Panel Components and Functions3.1.2 DisplayThere are two major screens. One is the Print screen that displays the printe

3623.1 Control Panel Components and Functions buttons buttonsMenu buttonOnline buttonSet/Eject buttonCancel buttonDisplay the menu and the opti

Control Panel3633.2 Basic Operations of the MenuScreenSome menus may be foundthree levels (no options) downthe menu tree.MainmenuSubmenuItemsSettings

viContentsPreface ... iContents

3643.2 Basic Operations of the Menu Screen(Print screen (printer is ready for printing))Press Online.3.2.2 Basic Menu OperationsThe following illustr

Control Panel3653.2 Basic Operations of the Menu ScreenTo Return to a Level UpTo Return to the Initial Values (Factory Settings) Press Cancel.The Can

3663.3 List of Items on the MenuScreenThis section describes the settings and values available on the individual main menus.Some items on the Menu scr

Control Panel3673.3 List of Items on the Menu ScreenError AlarmSpecify whether error alarm will be sounded when an error occurred.• OffDo not sound t

3683.3 List of Items on the Menu Screen• Store Job Log (Default: No)The printer will start storing information regarding each print job starting fro

Control Panel3693.3 List of Items on the Menu Screen3.3.3 ParallelSpecify the settings for parallel interface.You cannot change the settings on this

3703.3 List of Items on the Menu Screen3.3.4 Report/ListThis menu allows you to print various kinds of reports and lists.You cannot change the settin

Control Panel3713.3 List of Items on the Menu Screen3.3.5 NetworkThis menu allows you to specify network-related settings.• You cannot change the set

3723.3 List of Items on the Menu Screen• IPAddressSpecify the IP address of the printer."aaa.bbb.ccc.ddd"Specify a value from 0 to 255 for

Control Panel3733.3 List of Items on the Menu Screen• SNAPUse the frame type for IEEE802.3/802.2/SNAP specification.• 802.2Use the frame type for IEE

vii2.4.2 Printing on Postcards ... 492.4.3 Printing on Envelopes ...

3743.3 List of Items on the Menu ScreenInit NVM (NV Memory Initialisation)Initialises the NV memory on the network card.The NV memory refers to non-v

Troubleshooting4.1 Types of Problems ... 764.2 Power Problems ...

4764.1 Types of ProblemsIf a problem occurs with the printer, and you are not sure of the cause, check the followingcategories. Find out the appropria

Troubleshooting4774.1 Types of ProblemsDo not try to alter the machine configuration, or modify any parts. Anunauthorized modification can cause smok

78DescriptionNo powerFrequent power failuresPossible CauseIs the printer switched off?Is the power cord loose orunplugged?Is the power cord connected

79Troubleshooting4DescriptionError LED is onError LED is blinkingOnline LED is offData LED is not blinkingor lit after print commandis sentPossible Ca

4804.3 Printing ProblemsDescription Possible Cause SolutionDoes the parallel or Ethernetcable match the specifications ofthe computer or machine?Is t

Troubleshooting4814.3 Printing Problems(From previous page)Data LED is not blinkingor lit after print commandis sentNo output although theData LED is

4824.3 Printing Problems4.3.2 Unable to Print from WindowsDescriptionUnable to printPossible CauseIs the status of the printer on thePrinter window s

Troubleshooting4834.3 Printing ProblemsIs the IP address set correctly?Double-click the printer icon andcheck the Details tab on theprinter propertie